In today’s rapidly evolving IT landscape, small businesses face significant challenges in maintaining a competitive edge. One of the most pressing issues is the scarcity of skilled IT professionals. At Proper Connections, we understand these hurdles and offer a solution tailored to your needs: staff augmentation. Why Staff Augmentation? Staff augmentation allows businesses to temporarily… Read More
In the last few years, there has been a significant change in the way we communicate, thanks to advances in technology. Instead of relying solely on traditional phone systems, companies are transitioning to ones that are hosted, cloud-based, and data-driven. These changes have made business communication more streamlined, effective, and efficient. In this article, we’ll… Read More
If you are looking to update communications, you may find that unified communications as a service (UCaaS) is treated almost as a default solution to your needs. Many companies are abandoning on-premise business phone systems in favor of a cloud-based solution. Benefits like cost-savings, flexibility, and scalability are driving the trend, but that doesn’t mean… Read More
Interactive voice response (IVR) is a popular business phone system technology that collects information and directs a service call to the appropriate department or individual. Most people have used an IVR menu that starts with an automated greeting and uses voice recognition or keypad input to help direct a call. Businesses considering implementing an IVR… Read More
Hosted phone systems offer many benefits to companies looking for ways to cut costs, improve communications features, and allow employees to work from anywhere. If you’re considering a communications upgrade, it’s likely that you’ve considered a voice over internet protocol (VoIP) solution to replace your traditional phone system. Hosted phone systems have evolved into one of the most… Read More