If your small company is in a growth pattern, you may be considering upgraded business phone systems as a way to streamline operations and promote a professional image. You may have initially believed that you could rely on your 1990 phone system forever, but there are clear advantages to upgrading. In many cases, hosted phone… Read More
Interactive voice response (IVR) is a popular business phone system technology that collects information and directs a service call to the appropriate department or individual. Most people have used an IVR menu that starts with an automated greeting and uses voice recognition or keypad input to help direct a call. Businesses considering implementing an IVR… Read More
Is the contact center vs. call center argument just semantic in nature, or are there real differences between the two? Do representatives at contact centers take calls? Sure they do, but they also offer much more than telephonic-based communication – and therein lies the differentiator: contact centers are able to utilize other mediums that fit… Read More